HVAC Lead Flow (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, or interact with our services.
By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
First and last name
Email address
Phone number
Business name
Service details or inquiries submitted through forms
Appointment or scheduling information
Any information you provide through surveys, booking calendars, or direct communications
We may also automatically collect certain information when you visit our website, such as:
IP address
Browser type
Device information
Pages visited and interaction data
Date and time of access
Referring URLs
2. How We Use Your Information
We use the information we collect to:
Provide and deliver our services
Respond to inquiries and customer support requests
Schedule appointments, calls, or consultations
Send transactional communications you request
Send marketing or promotional communications only if you explicitly opt in
Improve our website, services, and user experience
Run analytics, advertising, and retargeting campaigns
Comply with legal and regulatory obligations
3. SMS and Text Message Communications
By providing your phone number and explicitly opting in through our forms, you consent to receive SMS text messages from HVAC Lead Flow.
Entering a phone number alone does not constitute consent. SMS consent is collected via clear opt-in checkboxes.
Messages may include:
Transactional messages such as appointment reminders, confirmations, service updates, or notifications
Marketing or promotional messages only if you separately and explicitly opt in
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information listed below.
SMS Consent Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. We may share information with service providers, such as SMS platforms and mobile carriers, solely for the purpose of delivering text messages on our behalf.
4. Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies (including analytics and advertising tools) to:
Understand how visitors interact with our website
Track performance and conversions
Improve website functionality and advertising effectiveness
Deliver relevant ads
You may disable cookies through your browser settings; however, some site features may not function properly.
5. Sharing of Information
We do not sell your personal information.
We may share your information with:
Service providers and vendors who assist in operating our business
Technology, analytics, CRM, and advertising platforms
SMS delivery providers and mobile carriers (solely to deliver messages)
Legal or regulatory authorities when required by law
All third parties are required to protect your information and use it only for authorized purposes.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion of your data
Opt out of marketing emails or SMS messages at any time
To exercise these rights, contact us using the information below.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.
9. Children’s Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
